A Wholistic You Policies & Procedures

Thank you for choosing A Wholistic You for your massage and bodywork needs. The following policies protect your appointment time and the safety of everyone in the treatment space. Please read them carefully and check back to them often for updates and answers to questions regarding our policies.

Scheduling & Deposits

To secure your appointment, a valid credit or debit card is required on file at the time of booking. A deposit equal to 50% of your service cost will be charged to that card to hold your appointment. This deposit:

  • Holds your appointment time

  • Applies toward your final balance

  • Protects the time reserved specifically for you

Forms & Intake

Upon booking you will receive one or more intake forms. Please complete these prior to your scheduled appointment. For future appointments, please verbally inform your therapist of any new conditions or changes in your health at check-in.

Cancellations & Rescheduling

24 hours' notice is required for any schedule changes or cancellation requests.

The following outlines how I handle deposits and late cancellations, no-shows, or last minute rescheduling.

  • Cancellations with 24+ Hours' Notice: Deposits will be fully refunded or applied to a rescheduled appointment.

  • Cancellations with Less Than 24 Hours' Notice: Deposits are non-refundable and will be forfeited.

  • No-Shows: Deposits are non-refundable. The appointment will be treated as a late cancellation.

  • Multiple Late Cancellations: After four late cancellations, future bookings may be declined at the therapist's discretion.

  • Emergency Exception: In the case of a genuine emergency, appointments may be rescheduled within two weeks of the original date. The deposit will not be refunded but will apply to the rescheduled balance.

  • Inclement Weather: Please do not risk your safety to attend an appointment. Late cancellations due to inclement weather or emergency will generally not result in forfeiture of deposit; this is determined on a case-by-case basis. A Wholistic You will provide advance notice if we need to cancel on our end.

Health & Safety

  • Only one person is allowed in the treatment room at a time. Guests may wait in the waiting area. Exception: a parent or guardian must be present when a minor client is receiving treatment.

  • No animals are permitted in the treatment room. If a therapy animal is required, proper documentation must be provided in advance.

  • If you or a household member has tested positive for COVID-19 or the flu, please cancel your appointment immediately and reschedule once symptoms are improving and you have been fever-free for at least 24 hours without fever-reducing medication, or until cleared by a physician.

  • If you or an immediate household member has any other contagious illness (stomach virus, cold, fever, etc.) within 72 hours of your appointment, please cancel as soon as possible and reschedule for a later date.

***NOTE: Massage treatments CAN make any sore throat, cold, virus, or flu 100% WORSE and more intense (a mild sore throat or a light cold can turn into something far more serious). Keeping your appointment when you or someone in your family is contagious can result in immediate termination of client privileges at the discretion of your therapist. Just as you trust the therapist(s) at A Wholistic You not to expose you/your family to possible illness, we need to trust that you will apply the same courtesy to us, our families and other clients. Not adhering to any of these health and safety guidelines will result in the immediate cancellation of your appointment, a request for full payment or the retention of your deposit, and potential discharge as a client from future appointments at the discretion of your therapist. This is non-negotiable.

Contraindications

The following medical conditions are not compatible with massage or other services at A Wholistic You. If any of these apply to you, please disclose them prior to booking:

  • Serious cardiac conditions

  • Blood clots (risk of stroke or death)

  • Skin disease or open wounds

  • Active tumors

  • Tuberculosis

  • Fever

  • Fractures or dislocations

  • COVID-19 / Flu / Pneumonia / Strep

  • Alcohol, drug intoxication

A Wholistic You and its licensed massage therapists are not liable for complications arising from conditions that were not disclosed on the health history form or at check-in. By booking an appointment, clients affirm that their health history form has been accurately and completely completed, and agree to verbally disclose any new conditions or health changes at each future visit.

Payment & Accepted Methods

Payment is due in full at the time of service. We accept the following:

  • Credit and debit cards (Visa, Mastercard, Discover, American Express)

  • Cash

Gratuity is never required but always appreciated. We do not add gratuity to our services automatically.

Current service pricing is available at https://www.awholisticyou.com/therapeutic-massage-services. Prices are subject to change with reasonable advance notice.

Late Arrival

Please arrive 5–10 minutes before your scheduled appointment. Late arrivals will result in a shortened session, as appointments will end at their originally scheduled time. Full service fees apply regardless of session length when a late start is due to client tardiness.

Inappropriate Behavior

Massage therapy is provided for therapeutic, pain relief, and relaxation purposes only. Inappropriate, abusive, or sexual behavior of any kind is strictly prohibited and will result in immediate termination of the session. There is no sexual component to massage at A Wholistic You.

Any insinuation, joke, gesture, conversation, or request of a sexual nature — including via text or phone — will result in immediate termination of services, permanent refusal of future bookings, and forfeiture of full payment regardless of session length. Depending on the behavior, a report may be filed with local authorities.

Refunds and Returns

Payments are non-refundable once services have been provided. If you have a concern about your service, please contact us. A partial account credit may be issued at our discretion.

Under the Influence

A Wholistic You reserves the right to refuse service to any client who appears to be under the influence of alcohol or drugs. In such cases, deposits may be refundable at the discretion of the therapist.

Services for Minors

At this time, A Wholistic You does not accept appointments for clients under the age of 18. This policy is subject to change with advance notice.

Package Policy

Deposits for packages are non-refundable. Packages are also non-refundable. Packages are to be paid in full before the scheduling of your first session. Packages expire 6 months from the date of purchase.

Treatment Room Safety

The treatment room is a safe space for both client and therapist. No firearms are permitted in the treatment room. If you are concerned about leaving a firearm unattended in your vehicle, please leave it at home before your appointment.

Therapists reserve the right to refuse service to anyone if they feel unsafe or threatened. In such cases, any payment made will be refunded to the original payment method and the client may be barred from future services.

Client Privacy & Health Information

A Wholistic You collects information for the sole purpose of providing safe and effective massage therapy services. We are committed to protecting your privacy.

Your information will not be shared with third parties without your written consent, except as required by law. Records concerning your health history are stored securely and retained for a minimum of 10 years in accordance with applicable professional and state requirements. You have the right to request access to or correction of your information at any time.

Scope of Practice Disclaimer

Massage therapy services provided at A Wholistic You are not a substitute for professional medical diagnosis, treatment, or advice. Therapists of A Wholistic You are licensed massage therapists, not physicians. Nothing communicated during or in connection with your sessions should be construed as medical advice.

If you have a medical condition, please consult your healthcare provider before beginning massage therapy.

Right to Refuse Service

A Wholistic You reserves the right to refuse or discontinue service to any client at the professional discretion of the therapist, provided such refusal is not based on protected characteristics under applicable law. When service is refused before that service has been provided, any deposit paid will be refunded.

Gift Card Policy

Gift cards are available for purchase and may be redeemed toward any service or product offered at A Wholistic You.

  • Gift cards are valid for 5 years from the date of purchase.

  • Gift card sales are non-refundable and non-returnable. They may not be exchanged for cash.

  • Gift cards may be used for the purchase of products or redemption of services.

  • Gift cards may not be combined with other promotional offers or discounts unless explicitly stated.

  • A Wholistic You is not responsible for lost, stolen, or damaged gift cards. Lost or stolen cards will not be replaced.

  • Gift card balances will not be replaced if the card is used without authorization.

  • Remaining balances after redemption stay on the card for future use until the expiration date.

BY BOOKING AN APPOINTMENT, CLIENT IS IN AGREEMENT WITH AND ACCEPTS THAT HIS/HER CREDIT/DEBIT CARD IS TO BE CHARGED IN COMPLIANCE WITH THESE POLICIES.